Privacy policy
Last updated: May 2026
Naalu is an independent clothing brand rooted between Goa and Paris.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.
Our store is powered by Shopify, which allows us to securely provide our services.
By using this website and our services, you acknowledge that you have read and understood this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
When we refer to “personal information,” we mean any information that identifies or can reasonably be linked to you.
Depending on how you interact with our website, we may collect the following information:
• Contact details — including your name, email address, phone number, billing address, and shipping address.
• Payment information — including payment method details, transaction confirmations, and purchase history. Payment information is processed securely through third-party payment providers. Naalu does not store full credit card information.
• Account information — including login credentials, preferences, and saved items if you create an account.
• Order information — including products viewed, added to cart, purchased, returned, or exchanged.
• Communication information — including messages or inquiries sent to us through email, forms, or customer support.
• Device and browsing information — including IP address, browser type, device information, cookies, and interaction with the website.
2. HOW WE COLLECT YOUR INFORMATION
We may collect information:
• Directly from you when you place an order, contact us, subscribe to newsletters, or interact with our website.
• Automatically through cookies and similar technologies when you browse our website.
• Through Shopify and trusted service providers that help us operate the website and fulfill orders.
• Through analytics or advertising partners.
3. HOW WE USE YOUR INFORMATION
We use your information to:
• Process and fulfill orders
• Arrange shipping and delivery
• Process returns and refunds
• Communicate with you regarding orders or inquiries
• Improve our website, products, and customer experience
• Prevent fraud and maintain website security
• Send marketing communications if you have subscribed to them
• Comply with legal obligations
4. MARKETING COMMUNICATIONS
If you subscribe to our newsletter or marketing emails, we may send you updates about collections, launches, or special projects.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
5. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, remember preferences, and support marketing activities.
You may disable cookies through your browser settings, although some parts of the website may not function properly.
6. HOW WE SHARE YOUR INFORMATION
We only share your personal information when necessary to operate our business and provide services to you.
This may include:
• Shopify, which powers our online store
• Payment providers
• Shipping and fulfillment partners
• Analytics and marketing service providers
• Legal authorities if required by law
We do not sell your personal information.
7. SHOPIFY
Our store is hosted by Shopify Inc.
Shopify processes certain personal information in order to provide and improve its services, including secure checkout, payment processing, analytics, and fraud prevention.
To learn more about how Shopify handles personal information, please visit:
https://www.shopify.com/legal/privacy
8. INTERNATIONAL DATA TRANSFERS
Your information may be processed outside your country of residence, including in countries where privacy laws may differ from those in your jurisdiction.
Where required, we rely on appropriate safeguards for international data transfers.
9. DATA RETENTION
We retain your information only as long as necessary to:
• fulfill orders
• provide customer support
• comply with legal obligations
• resolve disputes
• enforce agreements
When no longer required, personal information will be securely deleted or anonymized.
10. YOUR RIGHTS
Depending on your location and applicable laws, you may have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Withdraw consent for marketing communications
• Request a copy of your data
To exercise any of these rights, please contact us at:
hello@naaluparis.com
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices or content of those external websites.
12. CHILDREN’S PRIVACY
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
13. SECURITY
We take reasonable measures to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last updated” date.
15. CONTACT
For any questions regarding this Privacy Policy or your personal information, please contact:
Naalu Collective Private Limited
Goa, India
hello@naaluparis.com